Answer business calls on your existing phone system, no Twilio

If your business already has a phone system, the agent can answer calls on it. Your phone admin creates an extension for the agent, you send the calls you choose to it (after hours, overflow or a queue), and the agent plays your recorded menu, takes keypad choices and transfers to a person.

Setup

1. Create a plain SIP extension in the phone system and note its server address, extension and password.
2. Paste them into the agent's Connect page and press Save and test; it should say it signed in.
3. Route after-hours or unanswered calls to that extension, and set your phone system to send callers to a person if the extension does not answer.
4. Call your number to try it.

What was tested

We tested against a real Asterisk phone system: sign-in with the extension password, an incoming call, the menu audio, a keypad press and a transfer request. Other systems (3CX, FreePBX, RingCentral, 8x8, Ooma, Vonage, Telnyx) offer SIP extensions but are not individually tested. Some hosted systems, including Zoom Phone, require encrypted SIP and audio, which the agent does not support yet.

Good to know

• The agent runs on a computer that must stay on. Set a fallback in the phone system so calls reach staff if it does not answer.
• Callers use the keypad; speech recognition on calls is not built yet.
• No outbound calls over this connection.

Questions

Do I need Twilio to answer calls with Speakvora?

No, if you have a phone system that offers SIP extensions. Twilio is for businesses with no phone system to connect and for outbound calls.

What happens if the computer is off?

Calls to the agent's extension are not answered, so your phone system should have a rule that sends them to staff or voicemail after a few seconds.

Is this safe for emergency calls?

No. Do not route emergency or urgent medical calls to the agent. It follows the menu you set and is not a live person.

Browse industry bundles All the connections The open-source agent