A hospital information line that never discloses patients

Short answer: The agent answers visiting hours, parking and the department directory, books outpatient visits, and takes a message for everything else. It never confirms whether anyone is a patient.

What it does

• Answers visiting hours, address, parking and directions from the facts you give it.
• Books outpatient appointments with real availability.
• Never confirms that a person is a patient or where they are.
• Sends emergencies to 911 and takes a message for anything else.

How you set it up

1. Start from the hospital template.
2. Fill in the facts and services and set your notify_url.
3. Publish and test with the staff first.

Template excerpt

{
 "appointments": {
  "enabled": true,
  "timezone": "America/New_York",
  "slot_minutes": 30,
  "hours": {
   "mon": [
    "09:00-17:00"
   ],
   "tue": [
    "09:00-17:00"
   ],
   "wed": [
    "09:00-17:00"
   ],
   "thu": [
    "09:00-17:00"
   ],
   "fri": [
    "09:00-17:00"
   ]
  },
  "business": "YOUR_HOSPITAL_NAME",
  "notify_url": "https://YOUR_SERVER.example.com/speakvora/events",
  "notify_secret": "YOUR_SHARED_SECRET",
  "services": [
   {
    "name": "Outpatient visit",
    "minutes": 30
   }
  ]
 },
 "knowledge": {
  "business": "YOUR_HOSPITAL_NAME. Visiting hours: YOUR_HOURS. Main entrance: YOUR_ADDRESS. Parking: YOUR_PARKING. Department directory: YOUR_DEPARTMENTS.",
  "faqs": []
 }
}

Price

Front-desk agents are $12 per 1,000 turns (a turn is one caller question and one spoken answer); basic agents are $10 per 1,000. At 3 to 4 turns a minute that is roughly $0.04 to $0.05 a minute (an estimate, not a measurement). The first 200 turns are free. Background office sounds are free.

Honest limits

• Turn by turn, not live streaming: expect a pause of a few seconds after the caller stops talking (shorter while our GPU lane is serving).
• No inbound phone numbers and no texting yet; confirmations go by email and to your own system by signed webhook.
• The agent only gathers and passes on information. It cannot change, refund, charge or delete anything in your systems, and it says it is an automated assistant.
• Speakvora does not sign HIPAA business associate agreements. If you handle protected health information, your own endpoint decides what is returned and you are responsible for it.

Questions

Can it tell family where a patient is?

No. The agent is told never to confirm that any person is a patient.

Does it give medical advice?

No. It declines and takes a message.

Is it HIPAA compliant?

Speakvora does not sign business associate agreements. The agent holds no patient records; it only reads the facts and availability you give it.

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