A dispensary voice agent for order-ready calls

Short answer: Callers ask whether an order is ready and what to bring. The agent verifies, checks with your own system, and passes on pickup requests. It never recommends products, strains or doses.

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What it does

Checks order status through your own endpoint after the caller verifies.
Passes on a pickup request to your team without promising it is confirmed.
Answers hours and what to bring, from the facts you give it.
Does not take payment details, discuss effects, or recommend products.

How you set it up

Start from the dispensary template.
Point status_url at the system that knows order status; set notify_url for pickup requests.
Publish and test.

Template excerpt

{
 "lookup": {
  "enabled": true,
  "status_url": "https://YOUR_SERVER.example.com/speakvora/status",
  "notify_url": "https://YOUR_SERVER.example.com/speakvora/events",
  "secret": "YOUR_SHARED_SECRET",
  "verify": [
   "last_name",
   "phone"
  ],
  "item": "order"
 },
 "instructions": "Never recommend products, strains or doses, never discuss effects or medical use, and never take payment details. Remind callers to bring a valid ID if the business requires it. Keep replies short."
}

Price

Front-desk agents are $12 per 1,000 turns (a turn is one caller question and one spoken answer); basic agents are $10 per 1,000. At 3 to 4 turns a minute that is roughly $0.04 to $0.05 a minute (an estimate, not a measurement). The first 200 turns are free. Background office sounds are free.

Honest limits

Turn by turn, not live streaming: expect a pause of a few seconds after the caller stops talking (shorter while our GPU lane is serving).
No inbound phone numbers and no texting yet; confirmations go by email and to your own system by signed webhook.
The agent only gathers and passes on information. It cannot change, refund, charge or delete anything in your systems, and it says it is an automated assistant.
Speakvora does not sign HIPAA business associate agreements. If you handle protected health information, your own endpoint decides what is returned and you are responsible for it.

Questions

Can it take orders?

No. It reports status and passes on pickup requests; it never takes payment details.

Does it check ID?

No. It can remind callers what to bring, using the policy you write; ID checks happen at your counter.

What does it cost?

$12 per 1,000 turns, with 200 turns free.